I go to play my xbox one today and am surprised to find out that one of my xbox live accounts has been stolen somehow after spending two hours on the phone with xbox support there is nothing they can do about it. I had 15 digital download games that were tied to that account.

dbeal wrote:

I go to play my xbox one today and am surprised to find out that one of my xbox live accounts has been stolen somehow after spending two hours on the phone with xbox support there is nothing they can do about it. I had 15 digital download games that were tied to that account.

You have to be kidding man?? So what you had no personal details associated with that account??? If not then there's not much you can do.

Make sure you're new account has all the right personal details mate and think up a good password.

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I went to log in and a different gamertag was showing up so I call customer support and they are telling me my old gamertag dosent exist any more. but the while time im on the phone im watching the activity on my account and the person is using it. I even messaged them and they are messaging me back. I dont know how they were able to change the phone number I had on the account or any of the persona information but they did. all I know is this person lives in Washington DC. so basically this person was able to switch accounts with me and there is nothing I can do about it

Oh dude that sucks. And MS couldn't do anything even though you were able to validate the account? That's just not right at all.

This person was able to change all my personal info. What makes matters worse is when I messaged him, he message me back mocking me and told me how he did it then he told me I still had games to play then he blocked me.

dbeal wrote:

This person was able to change all my personal info. What makes matters worse is when I messaged him, he message me back mocking me and told me how he did it then he told me I still had games to play then he blocked me.

So how did he get your password? I wouldn't give up so easy, I would get on twitter and message all the m$ people like @MajorNelson @Xbox_P3 etc

Show them proof of your gamertag on our site right here. I can provide your email address if they ask to confirm. crazy shit man, hope you get it back man.

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He never got my password. He knew my email address so he called customer support and told them his account had been stolen and was able to find a rep stupid enough to help him out. I have two step sign enabled but that doesn't help when xbox customer support screws you. The messages he was sending me were really pissing me off. I've already spent hours on the phone with Microsoft and they keep telling me the gamer tag does not exist anymore. The lady I talk to today made it seem like it was my fault.